02-13-2020, 06:28 AM
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1. Go to
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and select Track by Reference.2. Under shipment, reference enter W4456XXX change the last 4 numbers to whatever it doesn't matter. I usually change the last 3 numbers from 100-999 etc.
These are the Apple Web Orders without the last 2 digits. It might take a while to find a recent one, you don't need a recent one but it is preferred.
To determine what the apple product is, look at the weight:
.40 kg=iPhone 5, .70kg= iPad mini, 3.90 kg= MacBook pro, .80kg=iPad etc.
3. Change your shipment range to find more Web Orders, if you'll change it to September you'll find tons of iPhones but you preferably would want newer ones but it does take a while to find new ones now.
4. Once you find this Web Order (the number you entered into UPS W445XXXX) we are going to take advantage of Apple's Web Order service.
5.
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here to access the Web Order you need the number and the zip code.6. To find the zip code, call UPS and ask them to confirm the address on the package, tell them the tracking number and they'll do it for you. A common excuse I use is that I am an Apple Associate representative investigating a case involving fraud.
An alternative to the above part if you don't want to call, go to
[To see content please register here]
and enter the town and state on the tracking page, if it has multiple zip codes then you might as well just call. It is rather difficult to do if there are multiple zip codes.7. Now you have the Web Order, zip code, and the address.
8. To access the Apple Web Order, you will have to guess the last 2 digits by entering 00-99 until the Web Order pops up. Once you hit the magic number you are ready for the actual SEing! (This is actually the difficult part)
~The SE part of this~
What you will need
-Billing Name
-Billing Address
The name is under the Web Order and you can find the address under the pre-sign page or from the information that you researched earlier.
There are 2 ways to go about the SE and I will explain both.
1. Call Apple's sales number 1800-MY-APPLE
2. Get to a sales agent by telling the automatic teller that you have a problem with your Web Order.
3. To confirm your identity, they will ask you for the billing name and address, Web Order. Give it to them and move on.
3. For the actual SEing section of this, there are 2 ways, you tell them you never got your device, or you can say the box was empty.
The box was empty seems to work best for older Web Orders because you can just tell them you opened it today because it was a gift.
4. If you are going to proceed with the box is an empty method, tell them there was absolutely nothing in the box, and it looked like it had an extra layer of tape on it like it had been opened, then resealed.
5. If you are going with it never came, tell them it says it has been signed for but you have never gotten it, they will ask you if you checked with your neighbors. Just answer them with the appropriate answer.
6. They will tell you that they will do an investigation that takes 24-48 hours; they also will ask you if you want a refund or replacement; insist on a replacement.
7. If they never ask you ask them for the replacement and always tell them you need these devices ASAP.
8. Before they file the report, tell them you just moved and would the replacement to go to your new house, the agent will be fine with it and just tell them the address you want it sent to.
It's up to you if you want to use a drop or not, using reship will not work. I am not responsible for whatever happens.
9. Check the web order in the next day or two, or call them back and you should be getting your replacement. There is always a chance that they send it back to Apple if they contact the original owner.
10. Try to change the email address and phone number too so that they don't contact the original owner. It takes about a week for it to come. BTW this is mostly just for iPhones 5's I've never tired MacBook pros, or iPad's yet.
Different Cross Ship Method
Using the web order tell the sales agent that the product was broken right out of the box. They will offer you a cross-ship option where you send the label in and once it gets scanned in at the post office they'll send you a replacement.
